Besides for DISNEY WORLD and DISNEY LAND, Shadow Jumpers does not put any restrictions pertaining to what families can request. However, not all requests are accepted and Shadow Jumpers will evaluate the impact and merit of each request on an individual basis.

Families are welcome to apply as many times as they like until we are able to accept one of their applications. Unfortunately, after a family has been assisted once they will not be eligible for this program again at this time

Regardless of how many members of your family are photosensitive, each family is limited to 1 application per family and 1 accepted request. We suggest applying for something that will make sure to impact EVERYONE.

For families who have been approved for a trip, vacation or personalized experience, Shadow Jumpers will handle all of or the vast majority of the planning and execution of those itineraries. Families never pay out of pocket for any pre travel bookings and confirmation. A family's expenses during the trip themselves will be out of pocket.

Yes! Our application is set up through Jotform and they will provide you with the opportunity to edit your application after submitting. You can make as many edits as you want until a Shadow Jumpers' team member contacts you

There is no restriction on when a family can re-apply for assistance after being denied their initial application. We would recommend applying again in 4-6 months and with a completely different idea.

We want this experience to be as positive and stress free as possible. If you want to do something different than what you originally requested, you can make that change on your application. If you are farther along in the process, talk to your Shadow Jumpers contact about what your options are. If we are able to approve your new idea and also get out of your original request, we are happy to make it happen.

If a family is approved for any home big scale modifications, Shadow Jumpers will ask the family to find a contractor / company in the area that they like. Shadow Jumpers will then work in partnership with that contractor and company for the duration of the project. NOTE: Do to the scope and cost of these large scale renovations, these applications reviews will take longer and require multiple follow ups and additional information. Not all requests will be accepted.

Financial relief can be, understandably, a very sensitive process and subject. Shadow Jumpers may ask for proof of hardship and you can share with us whatever makes you feel comfortable. In most cases. Shadow Jumpers will at least ask to see and have sent to them the outstanding bill notices so we can pay those on your behalf.